Helpdesk Level 2 & Technician

Website Proserv Software & Support

The Desktop Technician II will perform functions that include troubleshooting and repairing computer hardware and application experience in order to provide technical resolution for end-user.

Qualifications
• Familiar with the industry accepted practices for imaging and rollout (ie SCCM)
• Windows 7, Windows 10 and an understanding of mainstream migration techniques
• Knowledge of Microsoft Active Directory for end-user support
• Able to create, copy, change, disable or modify a user account
• Familiar with group membership and OU hierarchy
• Software support for productivity applications such as Microsoft Office Suite and Adobe products
• Working knowledge of mobile devices and technologies
• MDM – Setting up mobile device management for end users
• Android
• iOS
• Experience with MAC-D (Move, Add, Change Delete) activities in the corporate workspace
• Atera (+Plus)

• Involved in prior move / migration events with a high volume of users

• The Desktop Technician II will perform functions that include drawing upon computer hardware and application experience in order to provide technical resolution for end-user technology and support an impending large-scale migration to a state of the art digitally optimized corporate workspace
• Consistently mindful of security, process and procedure and adhering to policies set forth by Compliance
• Deploy, repair, support and maintain end-user desktop hardware such as:
• Workstation PCs, Laptops, VDI / Thin-Clients
• VOIP based telephones
• Multiple monitor configurations
• Productivity and market-data peripherals
• Install, configure, repair, support and provide expertise on Windows Operating systems
• Ability to quickly learn and support line-of-business applications and SaaS or web-based solutions
• Provide technical support to end users via a customer service driven model
• Document all details in the corporate ticketing system
• Follow procedures for inventory, change requests, knowledge base updates and management systems used to govern IT
• Able to support and be mindful of End-point security of systems and data (antivirus/malware)
• Software inventory and distribution (update/patch deployment)
• Monitor arm deployments and adjustments
• Height adjustable furniture
• Able to survey technology and standardize the data to meet the required format for collection
• Inventory and asset management
• Support end users as part of a post-migration / move event
• Provide clear and well composed status reports

To apply for this job email your details to twhite@proservesoftware.com