Knowing when something is going to happen would make life so much easier as we can prepare for these events ahead of time. Knowing when your hard drive will fail would give you time to back it up, replace it and save all your data.
Although we can’t tell you when your computer or network is going to crash, we can predict when something abnormal is happening. The ProServe|360 package will run on each computer and report back to our monitoring station with details such as your processor load, network loads and usage, hard drive health and capacity and many other analytics. Thresholds are set in place to use these as the normal running conditions for this hardware and alerts are set to our team when these are showing signs of abnormal behavior. In most cases, we can catch trouble before it happens.
Save money with our remote support options. In most cases, we can solve almost every issue without the additional expense of travel. We have several tools that allow us to work with you while we can observe your desktop and see what you see. It is extremely helpful to see the same issue you are seeing as you experience it. Remote support options are available for a monthly or year contract as well as for a one-time use.
Subscribing to our CBG|360 includes this remote support service
Online Help / Chat
Connect to our support team through the sites chat feature. We can help you through support issues by walking you through it. Our online help options allow us to send you files, screen shots and documentation that could get your computer back in line quickly.
Self-assist yourself through issues using a crowed sourced forum found on our website. In most cases the problem is something that others may have had an issue with as well and they can help with examples of how they fixed it.